Returns & refunds

Every piece is printed to order, just for you. If it arrives damaged, misprinted or isn't what you ordered, we'll replace it free.

Updated 7 October 2026

At a glance

Damaged, misprinted or wrong?

We send a free replacement. You don't usually need to send the original back.

Tell us soon

Email us, ideally within 14 days of delivery, with your order number and photos.

Made to order

We can't take back the wrong size, a change of mind or a wrong address, so please check before you order.

Something not right?

Here's how to get it put right. It only takes a couple of minutes.

  1. 01
    Email us

    Write to alex@gradienta.co.uk, ideally within 14 days of delivery.

  2. 02
    Add your order number

    You'll find it at the top of your order confirmation email.

  3. 03
    Attach clear photos

    The whole item, a close-up of the problem and, if you have it, the packing slip.

Email us about an order

What happens next

We check the problem with our print partner, then send you a replacement of the same item at no cost.

If a replacement isn't possible, we give you a full refund to your original payment method.

The full policy

The same text Shopify shows at checkout.
Our made-to-order policy

Every Gradienta artwork is printed on demand and made especially for you. Because of this, we can't accept returns or give refunds if you change your mind.

We don't accept returns or give refunds if you:

  • ordered the wrong size or format;
  • changed your mind about the artwork;
  • gave us an incorrect delivery address.

Please check your order details (artwork, size, format and delivery address) carefully before you place it.

Damaged, faulty or incorrect items

If your order arrives damaged, misprinted or isn't what you ordered, we'll put it right.

To report a problem, email us at alex@gradienta.co.uk with:

  1. your order number;
  2. clear, well-lit photos of the whole item and a close-up of the problem;
  3. a photo of the packing slip, if you have it.

Please contact us within 14 days of delivery if you can, so we can sort it out quickly. If you notice a problem later, still get in touch.

How we put it right

Once we've checked the problem with our print partner, we'll send you a replacement of the same item at no cost. We don't usually need you to return the damaged item.

If a replacement isn't possible, we'll refund you in full to your original payment method.

Your legal rights

This policy doesn't affect your legal rights as a consumer. If an item is faulty or not as described, you have rights under the Consumer Rights Act 2015, which may include a repair, replacement or refund.

Contact

If you have any questions about your order, email us at alex@gradienta.co.uk.

Still have a question?

Email us and include your order number if you have one.

Gradienta is a trading name of True Mode Ltd, company number 13704716.

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