Shipping Policy

Thank you for choosing Gradienta. We are proud to offer high-quality wall art, with each piece printed on-demand just for you. Below is everything you need to know about order processing, shipping times, and delivery.

Order Processing & Production Time

All Gradienta products are made-to-order. Once you place your order, it is sent to one of our global print partners to be custom-printed and framed.

Production Time: Please allow 2–5 business days for your order to be produced before it ships.

Estimated Shipping Times

After production, your order is routed to the nearest available print lab to ensure fast delivery. Shipping times depend on the destination and align with our store’s shipping profiles.

  • UK: 3–5 working days (Free Shipping)
  • USA & Canada: 7–10 working days
    • Free Shipping on orders £75+
    • £14.99 Standard International for orders under £75
  • Europe: 5–7 working days
    • Free Shipping on orders £75+
    • £14.99 Standard International for orders under £75
  • Australia & New Zealand: 7–10 working days
    • Free Shipping on orders £75+
    • £14.99 Standard International for orders under £75
  • Rest of World: 7–14 working days
    • Free Shipping on orders £75+
    • £14.99 Standard International for orders under £75

Please Note: Shipping times are estimates, not guarantees. Delays may occur due to customs, public holidays, local courier issues, or factors beyond our control.

Shipping Costs

Shipping is calculated automatically at checkout based on your location and our zone pricing:

  • Free Shipping: Available in all regions when your order total is £75 or higher (except the UK, which is always free).
  • Standard International: £14.99 for orders under £75.
  • UK Shipping: Always free (3–5 working days).

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this to follow your package’s journey in real time.

International Orders & Customs Fees

Some countries may charge taxes, customs fees, or import duties. These are not included in our prices or shipping fees.

All customs-related charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate. If an order is returned due to an incorrect or undeliverable address, the customer is responsible for the reshipment cost.

Contact

If you have any questions about your order or shipping, please contact us at alex@gradienta.co.uk.