Refund policy
Our made-to-order policy
Every Gradienta artwork is printed on demand and made especially for you. Because of this, we can't accept returns or give refunds if you change your mind.
We don't accept returns or give refunds if you:
- ordered the wrong size or format;
- changed your mind about the artwork;
- gave us an incorrect delivery address.
Please check your order details (artwork, size, format and delivery address) carefully before you place it.
Damaged, faulty or incorrect items
If your order arrives damaged, misprinted or isn't what you ordered, we'll put it right.
To report a problem, email us at alex@gradienta.co.uk with:
- your order number;
- clear, well-lit photos of the whole item and a close-up of the problem;
- a photo of the packing slip, if you have it.
Please contact us within 14 days of delivery if you can, so we can sort it out quickly. If you notice a problem later, still get in touch.
How we put it right
Once we've checked the problem with our print partner, we'll send you a replacement of the same item at no cost. We don't usually need you to return the damaged item.
If a replacement isn't possible, we'll refund you in full to your original payment method.
Your legal rights
This policy doesn't affect your legal rights as a consumer. If an item is faulty or not as described, you have rights under the Consumer Rights Act 2015, which may include a repair, replacement or refund.
Contact
If you have any questions about your order, email us at alex@gradienta.co.uk.